Privacy Policy – DELAN
At DELAN, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, mobile app, or services. By using DELAN’s services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information from you:
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Personal Information: Name, email address, phone number, shipping address, billing details.
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Account Information: Login credentials, order history, preferences.
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Payment Information: Payment card details or transaction information (processed securely via payment gateways).
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Usage Information: IP address, browser type, device information, and interaction with our website or app.
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Marketing Preferences: Your consent to receive newsletters, offers, or promotions.
2. How We Use Your Information
We use the information collected to:
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Process and fulfill your orders, including shipping and billing.
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Communicate with you regarding your orders, offers, and updates.
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Improve our website, app, and services based on your usage patterns.
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Prevent fraud, ensure security, and comply with legal obligations.
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Personalize your shopping experience and recommend products.
3. Sharing Your Information
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We do not sell or rent your personal information to third parties.
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We may share your data with:
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Delivery partners for shipping purposes.
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Payment gateways for transaction processing.
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Service providers who help us operate our website or app.
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Legal authorities if required by law.
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4. Data Security
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We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
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All payment information is processed securely through trusted third-party payment gateways.
5. Cookies & Tracking
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DELAN uses cookies and similar technologies to:
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Enhance user experience and website functionality.
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Track user behavior for analytics and personalized recommendations.
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You can choose to disable cookies via your browser settings, but some features may not function properly.
6. Your Rights
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You have the right to access, update, or delete your personal information.
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You can opt-out of marketing communications at any time.
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To exercise your rights, contact us via WhatsApp, email, or phone.
7. Children’s Privacy
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DELAN’s services are not intended for children under 13 years.
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We do not knowingly collect personal information from children.
8. Changes to This Policy
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We may update this Privacy Policy from time to time.
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Changes will be effective immediately upon posting on our website.
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Continued use of our services constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests regarding your privacy, please reach out to us:
📞 Call: 93103 29849
💬 WhatsApp: Click the WhatsApp icon to chat with us
📧 Email: [Insert your support email]
⏰ Availability: Monday – Saturday | 10 AM – 6 PM
Thank you for trusting DELAN with your personal information! 💛