DELAN 15‑Day Return & Exchange Process
1️⃣ Eligibility:
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You can initiate a return or exchange within 15 days of receiving your order.
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The item must be unused, unwashed, undamaged, and in the original packaging.
2️⃣ Initiating a Return or Exchange:
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Return: Before sending the item, please share clear pictures of the product with us via WhatsApp. This helps us verify that the product is in the same condition as delivered.
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Exchange: Similarly, share pictures if you’d like to exchange.
3️⃣ Verification:
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Our team will review the pictures to ensure the product is as new and undamaged.
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Once verified, we will provide you with instructions for sending the item back to our warehouse.
4️⃣ Sending the Item:
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Carefully pack the item in its original packaging to prevent damage during transit.
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Include any tags, accessories, or freebies that came with the product.
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Ship the item to the address provided by our team.
5️⃣ Processing:
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Return: Once the item reaches our warehouse, we will conduct a quick inspection to confirm it matches the condition verified earlier. After approval, your refund will be processed using the same payment method.
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Exchange: After the inspection, we will dispatch the replacement item. You will receive a confirmation along with tracking details.
6️⃣ Refund Timeline (for Returns):
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Refunds are usually processed within 5–7 business days after the item passes the warehouse inspection.
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The refund will be made to your original payment method.
7️⃣ Important Notes:
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Returns or exchanges are not applicable if the product shows signs of damage, usage, or alteration.
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Exchange items are subject to stock availability.
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For any questions or assistance, contact us via the WhatsApp icon or call 9310329849. We are available Mon‑Sat, 10 AM to 6 PM.